Our Return Policy
At Hope Collection we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we have a straightforward return policy to make your shopping experience as smooth as possible.
5-10 Day Return Window: You have 5-10 days from the date of delivery to initiate a return for eligible items. Please note that returned items must be in their original condition, unworn, unwashed, and with all tags and packaging intact.
Easy Return Process: To initiate a return, please follow these steps:
Contact our customer support team at “Hopecollectionbysepi@gmail.com” to request a return authorization within the 5-10 day window.
Once your return is authorized, you will receive instructions on how to package and send the item(s) back to us.
Refund Options: Upon receiving and inspecting the returned item(s), we will process your refund. You have the option to receive a refund in the original payment method used or store credit, whichever you prefer.
Non-Refundable Items: Please note that certain items are non-refundable. These include:
Items marked as final sale.
Items that have been altered, customized, or personalized.
Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., incorrect item shipped, defective item). We recommend using a trackable shipping service to ensure your return reaches us safely.
Exchanges: At this time, we do not offer direct exchanges. If you would like to exchange an item, please follow the return process and place a new order for the desired item.
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund as applicable.
We value your trust in “Hope Collection” and want you to have a positive shopping experience. If you have any questions or concerns about our return policy, please don't hesitate to contact us.
Thank you for choosing Hope Collection for your fashion needs.
Hope Collection